Head of Client Services (Wantagh)
Compensation: $136,835.00 - $136,835.00 /year *
Employment Type: Full-Time
About Man Group. Approach
Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. Job Title: Head of Client Services Job Code: 1134476. Skill Band: Investment Management Location: US - New York (NY). Type: Permanent Date Posted: 4 May 2019. Man Group is a global active investment management firm, which runs $112.3bn* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.. These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm s single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group s investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.. Through the Man Charitable Trust, Man Group is committed to promoting literacy and numeracy on a global scale, and to supporting charitable causes more broadly.. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com. For more information about Man Group s commitment to diversity and inclusion, please visit www.man.com/diversity. *As at 31 March 2019. All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man GLG, Man FRM and Man Global Private Markets (GPM).. Head of Client Services. Our solutions businesses provide a wide variety of client focussed solutions. These include:. Man FRM: a global alternative investment specialist, providing clients with open architecture hedge fund and alpha strategy solutions. These include a full service hedge fund platform including commingled fund of hedge funds, customised and advisory solutions and outsourced research and consulting, all enhanced by the firm's managed account platform. We have 38 investment professionals based in New York, London, Guernsey and Pfaffikon. As at 31 March 2019, Man FRM's funds under management were USD14.2 billion. Further information can be found on www.man.com/frm. Man Solutions which leverages the diverse expertise from across the firm to provide innovative and tailored 'cross-engine portfolio solutions' for our clients. These include Risk Premia, Multi-Strategy and Hedging Solutions. Both sets of offerings represent a huge growth area for Man and provide access to a huge areas of the overall organisation.. Purpose of the role. Due to the growth of our overall solutions business we are seeking an experienced Head of Client Services. The Head of Client Services will lead a team of 9 people based in New York and London supporting our global solutions capability.. The Client Services team plays a central part in our solutions offering and is responsible for providing high quality support to our client base globally. The team performs a wide range of duties including the preparation of materials (RFPs, pitch books), direct interaction with Global Sales and investment teams, responding to client queries and client reporting. It also takes on a wide variety of project work to ensure that our offerings continually develop. This team plays a vital role in all aspects and stages of the client experience provided to the firm and is fundamental to our on-going and future success.. The successful candidate will work closely with the large areas of the business, providing a unique insight into how the business operates.. Specific responsibilities:. Oversight and management of the Client Services Team. Providing leadership to ensure we provide the best client service to our solutions clients. Liaison with global sales and investments to ensure our offerings continually develop. Providing strong thought leadership to ensure that we present ourselves in the best possible light. Oversight on the creation of materials, RFPs and ensuring prompt and accurate responses to queries. Proactive identification of areas that can be improved in our client offering. The prioritisation of work and allocation of resources across New York and London. Project work management and execution to ensure the continual development of our capabilities. Quality Control framework and delivery. Team Career development. Key competencies. Experience of working in a client servicing role.. Strong client focus it is vital that the successful candidate understands the needs of clients and how best to support them. Ability to interact with and comfortable with influencing people from all areas of the business and all levels of seniority. Experience of financial services, preferably with a strong understanding of alternatives (hedge funds preferred). The candidate must be credible with investment staff.. Excellent knowledge of best practice in the preparation of materials, RFPs. Ability to prioritise across multiple projects. Strong team management and leadership skills. Stakeholder management skills to support internal stakeholders, clients and sales. Strong written and aural skills. Proven ability to execute. Highly organised. Proactive approach with the ability to function in a high paced and dynamic environment
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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