ServiceNow Lead


: $136,790.00 - $136,790.00 /year *

Employment Type

: Full-Time


: Government

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Meet our professionals CGI: A place to build an IT career Position Description: CGI Federal has an exciting opportunity for a ServiceNow Developer supporting the development of a cloud-based shared service for our DHS CDM DEFEND program. You will serve as the technical lead for a small team of ServiceNow administrators and developers, providing the subject matter expertise to leverage ServiceNow to effectively deliver the shared service capabilities. You will work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests. Your future duties and responsibilities: * Lead the overall ServiceNow implementation for service management, portfolio management, business management and operations management functions * Act as the subject matter expert for all ServiceNow related implementations * Proactively recommend ServiceNow processes, integration needs, process workflows and lead the design and implementations * Provide leadership for other ServiceNow developers and administrators * Oversee ServiceNow configurations, customizations and external application and data integrations * Chart and enforce quality processes for user management, data-security, compliance policies, data reporting * Participate in overall CDM delivery process discussions and lead needed ServiceNow customizations, configurations and dashboards to support the delivery process. * Oversee developing training plan and content for ServiceNow customizations, workflows and usage. Required qualifications to be successful in this role: * Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required * Bachelors Degree and 5 to 8 years of directly related experience * Strong developer with 5+ years of ServiceNow development experience * ServiceNow certifications * Extensive knowledge and experience with business management processes, IT operations management * Experience working in ITSM, ITOM, ITBM, and SAM modules * Experience with integration ServiceNow applications with third party tools or applications, including cloud applications (AWS) Desired Qualifications: * Experience in setting-up data-feeds, dashboards * Experience working in an Agile environment #CGIFederalJob #CDMDEFEND What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Associated topics: agile, computer system, gs 2210, information security, internet, ipv6, python, router, system, tcp/ip * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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