• BCforward
  • $100,300.00 -95,140.00/year*
  • Kennesaw, GA
  • Customer Service/Call Center
  • Full-Time
  • 3483 McCollum Pkwy NW

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Fraud Functions:

  • The Fraud Analyst II reviews customer ATM/debit or credit card accounts for the prevention and detection of possible Fraud.
  • Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
  • The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity.
  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the institution.
  • Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
  • Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools

Customer Service Functions:

  • First point of contact for our customers so we need to make sure their experience is a good one through phone interaction.
  • Need to understand our products and how to perform transactions, own customer concern to solve problems, investigate issues, and work with other departments to fulfill requests.
  • Basically, create and maintain the relationships that keep our customers loyal and happy.
  • Team environment with a shared commitment not only to our customer but to each other.

  • At least 1 year of Customer Service/Call Center experience
  • Strong ability with handling difficult conversations while maintaining a strong customer experience
  • Strong ability to implement ongoing performance feedback and coaching

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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